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Shipping and Returns
Ordering Information
Paying for your purchase over the phone
If you wish to pay for your purchase using your credit card but do not want to purchase online, please complete and submit the information required for the book online, (but do not proceed to the checkout page), and then give our toll-free number a call (1-866-269-6396), and we will be glad to make arrangements with you to receive payment, either by Visa, MasterCard or American Express credit card over the phone, or by receiving your cheque by mail.
For any pricing or shipping questions, please contact our customer service department at: toll free at 1-866-269-6396
Shipping
All orders are processed promptly and we commit to a 48 hrs. turnaround time from the date your book is ordered. In the rare event that an item is temporarily out of stock, we will notify you by email or phone call immediately.
During peak shopping periods such as Christmas, it may take a bit longer to process your order due to the high volume. We appreciate your patience during this delay.
Items are shipped by regular postal service. If you require expedited or other delivery methods please contact our customer service department before you place your order to make special arrangements. You can reach us toll free at 1-866-269-6396
Orders will be shipped from Canada. Shipping by regular post costs CA$4.50 per item to addresses in Canada and US$5.95 for addresses in the US.
We are not responsible for delivery delays beyond our control. We will endeavour to notify customers if we suspect the delivery method they have chosen will not allow their products to arrive on time. All items are delivered by a third party (Canada Post), and delivery is governed by their shipping contracts.
Billing
Please note that online orders paid for from this website, are through a secure server owned and operated by Paypal. Please click on the Paypal link below to learn more about this company. Credit card orders will show a purchase from Paypal on your statement, and your order will be shipped by Personalized Books Canada, from Alberta, Canada.
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